Question 1

Do I need to make a booking?

Accepted Answer

To provide a calm and relaxing experience, we operate with limited guest numbers.
We recommend making a booking before your visit, as walk-in spots cannot always be guaranteed.

Question 2

What to prepare before the appointment?

Accepted Answer

Prior to your visit, kindly note the below:
 • Please bring your own bathers  (suitable for a communal setting) and a receptacle for damp items post your visit.
 • We encourage everyone to bring their own bath towel as this helps minimize laundry services and impact on our environment. We offer bath towel hire at $3 and robe hire at $7.
 • Slippers are available. You are welcomed to bring your own.

Question 3

How to use a bathhouse?

Accepted Answer

If this is your first time, this is a guide for you to get the most out of your bathing session.

Kindly shower and rinse each time before entering each space, and stay hydrated throughout your session.

1. Steam Room, 5-10 minutes for first-timers. Up to 20 minutes depending on experience and physical health. 
2. Break, rehydration is key
3. Sauna, 10-15 minutes. Up to 20 minutes depending on experience and physical health. 
4. Cold Plunge, 1-3 minutes for optimal results (if you can!)
5. Mineral bath to warm up and continue to rotate between hot and cold as desired

POST WORKOUT SUGGESTION

1. Mineral Bath, 3 minutes
2. Cold Plunge, 3 minutes
3. Repeat as desired. We recommend resting for at least 10 minutes after each hot/cold round to re-hydrate and settle your heart rate.

Please refer to the Bathhouse etiquette as this must be adhered to at all times.

Question 4

What to wear?

Accepted Answer

Our dress code is bathers on for All, that is deemed appropriate at public pool or communal bathing facilities.

This is unless specified otherwise during designated sessions/events, in which “bathers-optional” will be made clear at time of booking and upon arrival.

Question 5

Is there an age limit?

Accepted Answer

To use our facilities, guests must be 16 years of age or above.

Minors under the age of 18 are to be accompanied by a guardian at all times. Guardians are deemed as patrons and therefore will be treated as a regular entry-paying visitor, and are responsible for those in their care.

Guests aged 18 and over are welcome to enter independently.

Question 6

How many guests will I be sharing the space with?

Accepted Answer

There will not be more than 20 guests sharing the space at one time to maintain an intimate, yet communal atmosphere.

Question 7

Accessibility

Accepted Answer

• We have designed our spaces with a consciousness to equitable access. Our facilities are all on one level, located on the ground floor with street access. All internal circulation and doorways comply with Australian Standards.

• Our washroom amenities include ambulant cubicles, as well as a full washroom with shower facilities that is compliant with the AS 1428.1-2001 Design for access and mobility as regulated by the 'Disability Discrimination Act 1992' (DDA).

• As our staff will be unable to provide physical assistance, an aide is more than welcome if required, and will not be charged admission.

• Please remember to email us to book if you have any accessible requirements, so we are able to ensure our space is adequately prepared and catered for any accessible requirements during your visit.

Question 8

Can I use the facilities during pregnancy?

Accepted Answer

The bathing facilities are not suitable for pregnant individuals. Due to health & safety consideration, we do not allow pregnant individuals to use the bathhouse. Thanks for understanding.

Question 9

What happens if I forget my belongings in the bathhouse?

Accepted Answer

Please contact our team at hello@capybarabathing.com.au (hello@capybarabathing.com.au,)within 3 weeks from your appointment, if you accidentally forget your belonging(s) inside the bathhouse . Our team will try our best to assist.

We keep lost and found items for a maximum of 3 weeks. Unclaimed items will be donated to charity or appropriately discarded.
Thanks for your understanding.

Question 10

How do I reschedule or cancel my booking?

Accepted Answer

You will receive a booking confirmation email once your reservation is successfully processed. Use the "Change / Cancel Appointment" link in the confirmation email to manage your booking.

For single bookings made for multiple guests, please ensure you cancel or reschedule the booking for each individual separately. 
(Not applicable for Watsu bookings)

Question 11

What is the cancellation / reschedule policy?

Accepted Answer

You can reschedule or cancel your session 24 hours before your session.
For pre-paid cancellations, you will receive a refund for your booking, less any Third Party processing fees.

We can refund 50% of the payment (less any Third Party processing fees) for booking changes made within the 24-hour period. We unfortunately can not make a refund for no-shows or missed appointments.

We will send you an email booking reminder one week before your session, and a text message 48 hours before your session.

bathe
with us

BOOK BATHING

To maintain an intimate yet communal atmosphere, you can book for

up to 4 people for a group booking.

We understand sometimes plan changes. You can reschedule or cancel your appointment up to 24 hours before your session.

FAQs

CABYBARA

BATHING

STOP BY

HOURS

SAY HI

bathe with us