General

• We request respect to others who share the bathhouse facilities. If at anytime we feel that another guest, staff member, equipment, or the space is not respected, you will be asked to leave the premises by one of our staff. You will not be refunded the reservation fee.

• Our dress code is bathers on for All that are appropriate at public pool or bathing facilities, unless specified otherwise.

• The facilities may only be used within the allocated time slot of your booking. Please allow time for getting changed and cleaning.

• Wash off any oils, perfume, dirt and sweat before using the facilities.

• Do not run or other potentially dangerous actions (including jumping into the bath) at anytime within the premises.

• The following are NOT permitted upon the premises of Capybara & Friends Pty Ltd (hereinafter referred to as ‘Capybara Bathing”):

◦ Phones, cameras or any form of recording equipment in the bathing space.

◦ Engaging in any hazardous, dangerous, sexual, or indecent behaviour deemed by a staff or representative of Capybara Bathing.

◦ Damaging any facilities, equipment, furniture, or other property within the bathhouse.

◦ Having in their possession or being under the influence of any illicit substances by Law.

◦ Consuming or being under the influence of alcohol unless authorised by Capybara Bathing.

◦ Refusal to comply with instruction from a staff or representative of Capybara Bathing.

Bathhouse etiquette must be adhered to at all times. This includes:

Sauna / Steam Room

• Any metal jewellery should be removed before entering to prevent burning.

• Any glasses or contact lenses should be removed to avoid damage to the glasses, and contact lenses from drying out.

• Sit on the towels provided while in the Sauna and wipe the seat and backrests when leaving in consideration for the next guest.

• In the Sauna, we provide a water bucket and ladle for guest use to apply water SLOWLY over the Sauna heater to increase the ambient temperature. Do NOT pour the water bucket over the heater directly.

• NO essential oils / substances can be added directly on the Sauna heater or in the provided water bucket, as these cause irritation in people's eyes and skin; may cause a fire; and other negative impacts. Our staff members will ask anyone who disregards our sauna etiquette to leave, without issuing a refund.

• Do not use any lotions, make-up, perfume, oils or chemicals prior to the session. These items may block pores, affect perspiration, cause irritation to yourself and other guests, and damage the facilities.

• Shower after using the sauna, and before getting into the cold plunge or the mineral bath.

Cold Plunge & Thermal Bath

• Do not dive / jump into the Cold Plunge or Thermal Bath.

• Do not swim inside the bath.

Please note that the facilities that are provided by Capybara Bathing are intended for personal recreation and relaxation purposes only.

• Experiencing hot and cold environment may be physically strenuous, and you voluntarily participate in the bathing activities with the full knowledge that there is the risk of personal injury, property loss or death. If you have any reservations regarding the use of the facilities; have a medical condition; or are on any prescription medications, it is essential that you consult your general practitioner or physician before making a booking to visit.

• No information during your visit, on our website or any physical or digital communications provided by Capybara Bathing is intended to act as a substitute for medical advice; nor does it involve the diagnosis, prognosis, or prescription of remedy for the treatment / prevention of any disease or ailment.

• You must NOT use the facilities if you:

◦ have high or low blood pressure; or

◦ have epilepsy or diabetes; or

◦ have any heart or circulatory disorder, or kidney problems; or

◦ are pregnant; or

◦ are prone to dizziness or fainting; or

◦ have an open wound, inflammation, or acute infections.

• Avoid eating large meals at least 2 hours before use the facilities.

• If you experience pain, light-headedness, dizzy, heat exhausted, or show any signs of discomfort - immediately discontinue and exit the facility.

• Do not use drugs or alcohol prior to, during, and after the sauna / steam room / cold plunge session as it may lead to dizziness and unconsciousness, or negatively affect the body in other ways.

• If you are breastfeeding, we do not advise using our facilities, however you may use the facilities at your discretion.

Capybara Bathing retains the right to refuse entry to any individual if there are concerns related to health and safety.

If you are making a booking for a group, it is your responsibility to inform all participants about the terms and conditions and promote safe sauna/ steam room/ cold bath practices, as well as provide them with relevant information and what to bring.

• Respecting personal boundaries is paramount. These principles apply to both our staff and guests.

• No phones, cameras or any form of recording equipment will be permitted in the bathing space and must be left in the lockers for the duration of your visit.

• If any guest or staff member feels uneasy due to the behaviour of another individual or group, we will address the matter with utmost seriousness. This applies to both physical and verbal means, and those violating these guidelines will be promptly asked to leave the premises or authorities contacted if necessary.

• We enforce a strict zero-tolerance policy for any activities deemed inappropriate or of a sexual nature.

• Engaging in such acts upon our premises will result in immediate termination of the visit, and result in an indefinite ban.

• We request guests arrive 5 minutes prior to their booking session to complete any required administration and maximise the time to enjoy our facilities.

• Late arrival for any service may shorten the length of the booked session time and it is subject to availability of such service upon your arrival.

• Please contact us if you are aware of any last minute delays and we are happy where possible

• To use our facilities, guests must be 16 years of age or above.

• Minors under the age of 18 are to be accompanied by a guardian at all times. Guardians are deemed as patrons and therefore will be treated as a regular entry-paying visitor, and are responsible for those in their care.

• Guests aged 18 and over are welcome to enter independently.

• We have a strict 24 hour cancellation policy for all appointments (Cancellation Period). If you fail to cancel or reschedule your booking within the Cancellation Period, then you will be liable for 50% of the session fee.

• Appointment 'no shows' will forfeit the session from any prepaid pack or you will be charged at the full rate. Gift vouchers are automatically void without notice.

• Capybara Bathing's service fees are as per the prices published on its website. By scheduling an appointment with us, once you have successfully made a booking, you agree to pay the service fee as published upon arrival and to the terms of the cancellation policy.

• You acknowledge that the service fee may change and will be published and can be updated by Capybara Bathing on its website without notice.

• We do not offer refunds or credits on one-time sessions or multi-passes. All such purchases are final, unless authorised by Capybara Bathing.

• We do not offer refunds or credits on product sales or events for change of mind, injury, illness, change of address or any other reason. All product sales and event purchases are final, unless authorised by Capybara Bathing.

• All prices listed on the website are in Australian Dollars and include GST (unless otherwise specified).

• Please email us at hello@capybarabathing.com.au for any further queries or clarifications.

• No information during your visit, on our website or any physical or digital communications provided by Capybara and Friends Pty Ltd (herein referred to as ‘Capybara Bathing’) is intended to act as a substitute for medical advice; nor does it involve the diagnosis, prognosis, or prescription of remedy for the treatment of prevention of any disease or ailment.

• If I have any medical concerns, it is advisable that I should be seeking medical advice prior to accessing the premises and using any facilities provided by Capybara Bathing. You are solely responsible for your and your children’s (as the guardian) safety and well-being.

• If you are making a booking for a group, it is your responsibility to inform all participants about the terms and conditions and promote safe sauna/ steam room/ cold bath practices, as well as provide them with relevant information and what to bring.

• You acknowledge and accept the risk inherent in the use of the facilities. You voluntarily assume the risk of injury, accident or death, to myself or any third party which may arise from the use of facilities provided by Capybara Bathing. You and any of your heirs, executors’ representatives or assigns hereby release and discharge Capybara Bathing including us and our officers, directors, employers or contractors from all claims, liabilities and responsibilities arising out of, or in connection with your access of the premises and use of the facilities provided by Capybara Bathing.

• You agree to indemnify and keep indemnified Capybara Bathing from and against any and all actions, claims, demands, losses, damages, taxes, liabilities, costs and/or expenses that may be incurred by, or sustained by, “Capybara and Friends Pty Ltd” arising out of, or in connection with, your access to and use of our Premises, facilities, our website, and any breaches of the Terms committed by you (Terms as in the Terms and Conditions). This indemnity is also extended to your agent, authorised person or anyone that you act for and on behalf with accessing the Premises, using the facilities provided by Capybara Bathing, and will survive and continue to survive at the termination of the Terms.