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TERMS & CONDITIONS
General
We request respect to others who share the bathhouse facilities. If at anytime we feel that another guest, staff member, equipment, or the space is not respected, you will be asked to leave the premises by one of our staff. You will not be refunded the reservation fee.
Our dress code is bathers on for All that are appropriate at public pool or bathing facilities, unless specified otherwise.
The facilities may only be used within the allocated time slot of your booking. Please allow time for getting changed and cleaning.
Wash off any oils, perfume, dirt and sweat before using the facilities.
Do not run or other potentially dangerous actions (including jumping into the bath) at anytime within the premises.
The following are NOT permitted upon the premises of Capybara & Friends Pty Ltd (hereinafter referred to as ‘Capybara Bathing”):
◦ Phones, cameras or any form of recording equipment in the bathing space.
◦ Engaging in any hazardous, dangerous, sexual, or indecent behaviour deemed by a staff or representative of Capybara Bathing.
◦ Damaging any facilities, equipment, furniture, or other property within the bathhouse.
◦ Having in their possession or being under the influence of any illicit substances by Law.
◦ Consuming or being under the influence of alcohol unless authorised by Capybara Bathing.
◦ Refusal to comply with instruction from a staff or representative of Capybara Bathing.
PRIVACY POLICY
You may provide us with personal information when using our website. When you access our website, you give us consent to use your personal information online with our privacy policy as follows:
The website will collect certain information regarding your device and necessary information to process your booking with us. Additional data may be collected if you contact our customer support team. This policy will use the term “Personal Information” to refer to any information that can uniquely identify an individual.
Personal information the website can collect from your device may include: type of browser, IP address, cookie information, time zone and how you interact with the website (i.e. search terms, services viewed). These examples of personal information collected may occur automatically once you access the website. It may be shared with our website host, to help us to analyse how the website is used to optimize your user experience.
Personal information the website can collect from your order may include: name and payment details (billing/shipping address, credit card number, phone numbers, email addresses). This information will allow us to fulfill our contract in providing you with our services, process payments, invoices and order confirmation, analyse bookings for potential fraud and communicate with you any advertising relating to our products and services in line with the preferences you have shared with us. Please note, these details may be shared with our website host and service provider (if required), however, your credit card details will not be shared with any of these platforms or third parties.
Your personal information may also be disclosed to abide with any applicable laws and regulations, protecting our rights or responding to any subpoenas or other lawful requests for information that is collected through the website.
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