Question 1

What are peak / off - peak?

Accepted Answer

• Off peak times are weekday 7 am - 5 pm.

• Peak times are weekday after 5 pm and weekend.

Question 2

Do I need to make a booking if I have a membership?

Accepted Answer

Yes, members are required to book bathing sessions from your account to secure your desired booking time.

The fee of $25 per session incurred for all late cancellations (less than 24hrs within your booking time) or no-shows as per our rescheduling / cancellation policy still apply.

Question 3

Can I pause my membership?

Accepted Answer

Yes, of course.

We understand that sometimes you may need a break. Simply email us at hello@capybarabathing.com.au;(hello@capybarabathing.com.au,) we will get this sorted for you based on your requests. There is an administration fee of $25 for each membership suspension.

Question 4

How do I cancel my membership?

Accepted Answer

You can cancel your membership anytime.

Simply email us before the next direct debit. We’ll cancel your membership at your request and send through a confirmation email. The process might take up to 48 hours.

If the cancellation is within the minimum term (3 months of signing up), an early termination fee of $75 will apply.

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