Prior to your visit, kindly note the below: • Please bring your own bathers (suitable for a communal setting) and a receptacle for damp items post your visit. • A take-home pool towel by BAINA is included in the booking. We offer bath robe hire at $7. • Slippers are available. You are welcomed to bring your own.

Our dress code is bathers on for All, that is deemed appropriate at public pool or communal bathing facilities. This is unless specified otherwise during designated sessions/events, in which “bathers-optional” will be made clear at time of booking and upon arrival.

To use our facilities, guests must be 16 years of age or above. Minors under the age of 18 are to be accompanied by a guardian at all times. Guardians are deemed as patrons and therefore will be treated as a regular entry-paying visitor, and are responsible for those in their care. Guests aged 18 and over are welcome to enter independently.

There will not be more than 12 guests sharing the space at one time to maintain an intimate, yet communal atmosphere.

• We have designed our spaces with a consciousness to equitable access. Our facilities are all on one level, located on the ground floor with street access. All internal circulation and doorways comply with Australian Standards. • Our washroom amenities include ambulant cubicles, as well as a full washroom with shower facilities that is compliant with the AS 1428.1-2001 Design for access and mobility as regulated by the 'Disability Discrimination Act 1992' (DDA). • As our staff will be unable to provide physical assistance, an aide is more than welcome if required, and will not be charged admission. • Please remember to email us to book if you have any accessible requirements, so we are able to ensure our space is adequately prepared and catered for any accessible requirements during your visit.

The bathing facilities are not suitable for pregnant individuals. Due to health & safety consideration, we do not allow pregnant individuals to use the bathhouse. Thanks for understanding.

Please contact our team at hello@capybarabathing.com.au (hello@capybarabathing.com.au,)within 3 weeks from your appointment, if you accidentally forget your belonging(s) inside the bathhouse . Our team will try our best to assist. We keep lost and found items for a maximum of 3 weeks. Unclaimed items will be donated to charity or appropriately discarded. Thanks for your understanding.

You will receive a booking confirmation email once your reservation is successfully processed. Use the "Change / Cancel Appointment" link in the confirmation email to manage your booking. For single bookings made for multiple guests, please ensure you cancel or reschedule the booking for each individual separately.

You can cancel your session at least 5 days prior to the scheduled event without charge. For pre-paid cancellations, you will receive a refund for your booking, less any third party processing fees. Cancellation received less than 5 days before the booking will incur a charge of 100% of the total booking cost. You will receive an email booking reminder one week before the scheduled event, and a text message 48 hours before your session.